Ordering
Placing an order
Ordering online with Bobby Berk Home is as easy as 1,2,3. First, browse through our selection of exciting items in over 70 categories and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That’s it! It’s that easy.
Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. Canceling a custom or pre-order after 48 hours will result in the lose of your 50% deposit. Orders placed for custom items such as Wildcat Territory and Matteo bedding will incur a 20% cancellation fee after 24 hours. Sales tax
Bobby Berk Home is required by law to charge appropriate sales tax for orders with ship to addresses within the state of New York.
Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
Returns 30-Day Money-Back Guarantee For most items, if you are unsatisfied with your purchase for any reason, BBH will be happy to process a return for you without any restocking fees except on custom items.
Before returning an item, please contact BBH Support to obtain return instructions. Items must be unused and unassembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert. Unless otherwise specified by BBH, all returns should be shipped directly back to the manufacturer who shipped it to you (there should be a return address on the packaging), using the same method it was shipped (UPS, DHL, FEDEX, Freight, White Glove, etc.). If you are uncertain about any of these details, please email BBH SUPPORT. (Exceptions are products that are custom made, which are noted on the individual product pages) The return must be post-marked within 30 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to BBH (or the manufacturer). Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on Freight Delivery returns. Please note that freight cost will be deducted from your return amount for all custom items. Custom items color and stitching will sometimes vary and is not returnable for slight differences without a restocking fee. Credit card orders will receive refunds in the form of a credit. Orders paid by check will receive a check. Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact BBH Support as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible. If the item(s) sent was incorrect, or defective, please contact customer service by phone or email. Please do not send back these items prior to contacting BBH.
Our manufacturers must receive goods in new condition to fully credit you for the return or exchange. Our manufacturers cannot accept collect deliveries (COD’s).
Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on Freight Delivery returns.
Credit
You can expect a refund within 30 days of our receiving your returned product. .
Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps: - Please refer to your packing slip for return information. You must call 1-866-965-9793 to obtain a return authorization number. Failure to do this could result in your return being sent back to your address at your cost.
- Pack the item securely in the original package.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item
- All products must be returned in good SELLABLE CONDITION, in original packaging, and with all paperwork, parts and accessories to ensure full credit. Please make sure to insure your item in case of shipping damages. We cannot be held responsible for damages incurred by the delivery company.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to: Returns Department
Bobby Berk Home
59 Crosby Street
New York, NY 10012 Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. Damage must be documented with the delivery company. Failure to do so will result in shipping fee's being charged to you for a return. We do not cover shipping charges on Oversized Items that are returned. Please note: Shipping charges can be expensive for Oversized Items. Follow these steps to return an Oversized Item: - The item(s) must be unassembled and packaged securely. Please package item(s) in original package.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records.
- Contact a Customer Service representative to receive instructions on arranging for a freight delivery company to pick-up your item(s). DO NOT USE FEDEX OR UPS. Please have your order number available when you call.
- You must be home at the time of pick-up and the item(s) must be at the door for the freight driver. . A re-attempt fee will be charged for a missed appointment.
You can expect a refund within 30 business days of our receiving the item(s). * Please note: If there is extensive damage to an item upon delivery, Call a Customer Service representative at 1-866-965-9793 or email us at support@bobbyberkhome.com.
Shipping Shipping options
We currently offer three shipping options within the United States. You may choose UPS Home, UPS 2nd Day Air or UPS Standard Overnight Service. If you choose UPS Home most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days. With UPS 2nd Day most customers receive in just 2 to 3 Business days. Need it faster? UPS Overnight will deliver your order within 1 business day after we have filled your order. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com. All furniture is shipped via frienght line companies and expedited shipping is not available.
Shipping outside the United States
Bobby Berk Home m will ship your order to any location within the contiguous United States. For complete shipping information, visit our Shipping Rate Chart. For shipping outside of the USA please call 1-866-965-9793 to speak to our customer service representatives regarding oversea's shipping.
Shipping to a P.O. box
We’re sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Overnight orders placed after 12 noon EST are processed the following day.
- Overnight delivery only occurs on business days (Mondays through Fridays, excluding holidays).
Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: - The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
Miscellaneous Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at Bobby Berk Home Guest Service. We would love to hear from you!
Product Warranties
Many of the items that are sold on Bobby Berk Home come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.
Gift RegistryFinding or Creating a Registry
If you want to give a gift to someone registered at Bobby Berk Home or create a registry, please click here. | 
